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Vital Energi lands 25-Year ESCo contract at Hepworth Place, Walthamstow

Vistry Group, the London Borough of Waltham Forest’s development partner for the Hepworth Place scheme in Walthamstow, has partnered with Vital Energi to deliver a long-term, sustainable energy solution for residents of the new development. Vistry Group is one of the UK’s leading providers of affordable mixed-tenure homes.


Set within the historic grounds of Walthamstow Town Hall and Fellowship Square, Hepworth Place will benefit from a 25-year Energy Services Company (ESCo) contract with Vital Energi, covering 433 homes, with 50 per cent being affordable in partnership with One Housing Group. The Fellowship Square development also includes commercial units, ensuring energy efficiency, cost savings, and a seamless customer experience for all residents.


Providing an energy system that is both sustainable and future-proof, Vital Energi will ensure that residents’ heating and hot water needs will be met through an advanced district heating system powered primarily by efficient air source heat pumps (ASHPs).

Hepworth Place
Solution detail

Vital Energi’s resident-focused approach is reflected in its dedicated consumer brand, Vital Community Energi, which is designed to support the needs of Hepworth Place residents. There is a dedicated website with multiple communication channels, providing quick and easy access to essential information about energy services, troubleshooting guides, and energy-saving tips.


Vital Community Energi ensures residents at Hepworth Place will enjoy comfort, support and visibility over their energy usage with the installation of the vTherm˚ e Heat Interface Unit (HIU) and Glass App & Portal. By tracking their energy usage on the Glass app, residents at Hepworth Place can make informed decisions about their consumption and reduce costs. The app’s user-friendly interface means that residents can stay in control of their energy wherever they are, whenever they need it.


The development is currently going through the process of being registered with Heat Trust, an independent body that ensures energy suppliers meet the highest standards in customer service. This guarantees fair treatment, transparent tariffs, and an independent dispute resolution system for all residents. The registration ensures that Hepworth Place residents will enjoy a service standard comparable to those in the traditional gas and electricity sectors. By proactively aligning with Heat Trust, Vital Energi aims to give residents peace of mind and confidence in the reliability and quality of their energy service.

Solution detail

Vital Energi is a long-established and trusted partner, so we are very pleased to have appointed them as the energy provider for the future residents of Hepworth Place, delivering a long-term, sustainable energy solution for the 433 mixed-tenure homes being created in Walthamstow. By providing a diverse range of mixed-tenure housing that meets the community’s needs, alongside a cost-effective solution energy solution, we are addressing the pressing demand for high-quality sustainable homes in the area.

Kevin Delve, Managing Director of Vistry London East

We are thrilled to partner with Vistry Group and One Housing Group at Hepworth Place, setting a new standard for community-focused, sustainable living. Our 25-year ESCo contract is more than just a commitment to providing energy; it's about creating a resilient and efficient energy framework that grows with the community. At Vital Energi, we believe in empowering residents with the tools they need to control their energy use and enhance their living experience. The launch of Vital Community Energi underlines our dedication to not only meeting but exceeding the expectations for reliable and sustainable energy solutions. We're setting the foundation for a future where energy efficiency and customer satisfaction go hand in hand, becoming the norm, rather than the exceptional.

Paul McIver, Community Energy Director of Vital Energi