Our original contract with the residents would have seen much larger increases, which we were keen to avoid, so we have taken the step of prioritising customer care over profit and changed our contract to reflect this. We have examined the metered data and user consumption profiles on Yarn Street to understand the way our customers use their heating and hot water systems, and under the new arrangement the average saving will be in the region of £284 per household.”
We understand that many people will still struggle to heat their homes and will continue to work with clients, customers, and partners to provide any assistance we can.