L&Q Housing Association

Acton Gardens - Operation & Maintenance

Executive Summary

Delivered by L&Q and Countryside, the £800m Acton Gardens regeneration scheme will deliver over 3,400 new homes, of which 50% will be for either social rent or intermediate home ownership. The 18-year project is transforming the former South Acton Estate in Ealing, with state-of-the-art community facilities and public spaces. Vital Energi were called upon by L&Q Housing Association to provide the Operation & Maintenance services to increase the efficiencies and performance of their existing Energy Centres, as well as the servicing of the HIUs within individual homes.

  • energy-centre
    6 energy centres
  • boiler
    55 gas boilers
  • hi-us
    1,532 heat interface units
  • chp
    12 combined heat and power engines

Project Overview

We have provided Operation & Maintenance services since 2018 for all completed phases at Acton Gardens, from 1 through to 9.1. The key assets that have been installed include 6 energy centres, 9 thermal stores, 12 CHPs, 55 modular gas boilers, 1,532 HIUs, secondary heating systems within the residential properties, risers and laterals pipework, secondary pipework, and Building Management Systems. We provide 24/7/365 cover, with a response time of 4 hours for emergencies.

Our Solution

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We have a team of O&M Engineers dedicated to the Acton Gardens contract who complete the planned maintenance in line with the Annual Maintenance Programme and respond to reactive call outs as they are received by our Customer Service Centre.

Using webfleet TomTom to accurately track our engineer’s locations we provide the client and residents with up to date ETA for our engineers on-site and helps with managing our day to day O&M resource.

We have procedures in place to ensure minimum disruption when entering people’s homes. Our engineers wear full uniform and display their ID badges to preserve security, and our vehicles are also clearly recognisable to prevent bogus callers. We adhere to the scheme-specific arrangements, such as password and code access systems, and comply with all Covid-safe working practices.

Solution detail

Key Benefits

Related case study

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