Our complete metering and billing solutions offer flexibility to meet the needs of any client.
Metering and Billing Solutions
Solutions for Retrofit and New Build Properties
Delivering complete metering and billing solutions to both retrofit and new build properties to provide customers, housing providers and energy providers absolute confidence in the accuracy and reliability of their systems.
35,000meters managed
60client partners
59Metering & billing services projects
71Projects with prepay services
How We Can Help
We can advise clients in selecting the tools and software to meet the needs of their managed properties and their customers. Providing consultation and survey support to ensure the project is compliant and delivers flexibility for future meter management.
Supporting clients in the provision of technology solutions in order to enhance their ability to provide exceptional customer service as well as meeting operational objectives and obligations. We can guide clients through the regulations that apply to the specific development, develop the project scope, provide procurement guidance and ultimately ensure our clients development is compliant and futureproof.
The Glass App & Portal provides visibility of when customers are using energy, how much they are using and how much they are spending. All of this data is visible to the system operator, helping them to diagnose issues, identify vulnerable customers through enhanced customer service and support debt management.
Software as a Service – SaaS puts the client in control and the customer first. SaaS gives operators the flexibility to choose metering and billing services from Vital or manage their own meter portfolios with access to data for self management.
We can manage the energy billing for commercial customers for all the core Utilities (Heat, Gas, Electricity and Water). Customers operating commercial premises supplied by Vital Energi have the ability to take advantage of data visibility tools provided by the Glass App platform.
Finance and Funding Options
Metering hardware and installation costs can be spread over a client-defined term and recovered through operational revenues. Projects can be funded with no demands for upfront capital from the client.
Heat Trust Compliance
All our metered sites are delivered in compliance with the Heat Trust. The Heat Trust was created to improve consumer confidence and ensure all customers enjoyed the same high standard of heat provision from their decentralized energy networks.
Customer Care
Our team of in-house experts manage over 35,000 metered clients from across the UK, delivering customer service in line with the Heat Trust standards. Combined with a nation-wide network of engineers and innovative technical solutions we ensure we meet your customers’ needs in any circumstances.
Customer Service Agreement
Customer Service Agreements formally sets out the standards of service and obligations between a customer and service provider. Giving customers peace of mind that they will receive a high level of service through the term of the contract.