To improve the experience of customers living on heat networks through supportive, helpful and trusted metering & billing and operation & maintenance services.
Lighthouse is Vital Energi’s dedicated consumer brand that provides metering, billing, and maintenance services to customers on heat networks and communal heating systems. Designed to enhance your customer’s experience, Lighthouse offers a range of tools and improved communication channels, including a dedicated customer website — all at no extra cost to you, the operator!
What do we offer?
With a dynamic FAQ section and secure log in area, enabling customers to access tailored information and support.
The website can be translated into 104 languages
Explainer animations to educate customers about heat networks
There are many ways for residents to get in touch with our expert customer service team – Live Chat, WhatsApp, Facebook
All developed in accordance with Heat Trust guidance, regarding consumer protection and minimum standards of service.
It has been such a big relief since Vital have come on board. Vital are impressive, previously we have had issue after issue, so working with Vital is a breath of fresh air to us. Vital are like-minded, they have great attention to detail, communicate with us and provide an excellent service. As a client we have great expectations and we aren’t an easy client to please, however Vital have exceeded our expectations. It’s nice to work with Vital, they give you confidence in their quality service, product quality and the resident service they provide.
Metropolitan Thames Valley,
We have complete trust that they will get the job done, in comparison to other companies where you feel anxious when they are in control, you never get that with Vital, they get the job done and if they can’t, they have a plan in place. They provide timescales and keep you updated. Thank you to the Vital team for their hard work.
