Metering and Billing Services

We support clients in the provision of technology solutions to enhance their ability to provide exceptional customer service, as well as meeting operational objectives and obligations. We can guide clients through the regulations that apply to the specific development, develop the project scope, provide procurement guidance, and ultimately ensure our client's development is compliant and futureproof. We provide consultation and survey support to ensure your project is compliant and delivers the flexibility you need for future meter management. See more on funding options.

We will support you in preparing for regulation through access to funding, upgrades or replacements, efficiency improvements, and consumer support. Learn more about Heat Network Regulation.

We have developed a range of smart metering solutions designed to enhance our clients’ customer service through the latest technology & data visibility. The metering hardware and installation costs can be spread over a client-defined term and recovered through operational revenues, meaning no demands for upfront capital. Learn more about our smart metering solutions.

Access to real time data is key to network operators building a clear understanding of a system’s performance. The Glass App & Portal provides visibility of when customers are using energy, how much they are using and how much they are spending. All the data is visible to the system operator, helping them to diagnose issues, identify customers in vulnerable circumstances through enhanced customer service and support debt management. Learn more about the Glass App & Portal.

Early customer engagement is important. We provide clear information and give your customers the tools they need to manage their energy. This includes open evenings, welcome packs, transparent bills, seamless digital onboarding, and feedback surveys. Our metered sites adhere to Heat Trust standards and through Lighthouse, our dedicated consumer brand, we enhance customer experience with improved communication tools at no extra cost. Learn more about Lighthouse.