Vital Community Energi

Vital Community Energi is the consumer brand dedicated to improving the experience of customers living on heat networks and your strategic partner in navigating the upcoming heat network regulations.

Vital Community Energi Logo Col

Enhanced Customer Support

Vital Community Energi is committed to providing a great customer experience for those living on heat networks, supporting partners with regulatory compliance, fair treatment, and delivering transparent heating solutions.

With Vital Community Energi your residents can access enhanced customer support and information through a dedicated website, multiple communication channels and our expert customer service team.


At no additional cost to you, Vital Community Energi provides your customers with a tailored experience, developed in accordance with Heat Trust Scheme Rules.

We understand that many residents may be unfamiliar with district or communal heating systems and our customers connected to a district or communal heating system have no choice about their energy provider. At Vital Energi we believe customers should be able to see exactly where their energy comes from, understand how their bill is calculated and giving our customers a voice in letting us know how we are doing. That’s why we’ve created Vital Community Energi, to ensure our customers have the best experience living on a heat network.

Paul McIver, Community Energy Director

A Tailored Customer Website

We have developed a dedicated website, with a dynamic FAQ section and customisable secure login area. It can be translated into 104 different languages to enable all your customers to access tailored information and support.

Visit the Vital Community Energi customer website
Glass Faq 1

Help & Support

We're committed to provide residents with a positive customer journey from day one. Residents can access bespoke onboarding collateral, educational animations and if they need extra help we will add them to our Priority Services Register.

How we help customers?
Register

More Ways To Get In Touch

Our expert customer service team are always ready to help and can be contacted through whichever method is most convenient, whether that's Live Chat, WhatsApp, telephone or email.

More ways for customers to get in touch
Download Guide

Are you a resident on a Vital Community Energi development?